Monday, May 13, 2013
PS3 Battlefield 3 Voice Chat Problems: Here’s What’s Really Going On (Update)

PS3 Battlefield 3 Voice Chat Problems: Here’s What’s Really Going On (Update)

UPDATE: The representative who told the disgruntled customer that he’s entitled to a refund was an EA employee, not Sony. We sincerely apologize for the mix up.

Original Story: Okay, you’re disgruntled and feel like knocking something, anything will do. You enjoy Battlefield 3′s multiplayer, and even more so when playing with friends. The problem is you can’t communicate properly because of voice chat-related issues the game suffers with, however your Xbox 360 counterparts communicate just fine. Allow me to explain the dilemma.

It’s a dilemma because as of now, there’s no fix for the problem, and although DICE has tried its best, and is still looking into the situation, voice chat problems endure, and your PS3 console is the root cause of obstruction.

It’s happening with Modern Warfare 3 on PS3.

Also, it seems as if Sony’s made mention the hardware bug to its employees, because recently one representative told an annoyed customer: “I am sorry to hear that you are experiencing those problems with your EA game.”

Adding: “If opening the ports i sent you still fails to resolve your VoIP issue we acknowledge that there is issues regarding the PSN VoIP service that would be detrimental to your gaming experience and should be enough grounds to seek a refund from the retailer you bought it from if you so wish.”

PS3 doesn’t obey Voice Over Internet Protocol (VOIP). The console’s a disobedient student.

Obviously, the problem is not DICE’s but Sony’s and what, if anything they’re doing to fix the glitch no one knows. In fact, Sony may not be able to solve the problem because, as the firm confessed a while back, it’s a RAM issue.

It was Sony Worldwide Studios president Shuhei Yoshida who finally came clean, saying: “Once a game gets RAM we never give it back. It’s not possible to retrofit something like that after the fact.”

He added: “The game has to use its own memory to do in-game voice chat. There’s always voice chat in the game. But it’s a part of a game feature. It’s not a part of an OS feature. That’s the reason in terms of the ability to have voice chat across different games.”

What Yoshida failed to mention is that the RAM problem is also affecting regular voice chat, as evident in almost every PS3 game. Even Killzone 3 suffered with the obstacle.

See, PS3 has internal voice chat issues that simply cannot be rectified. We’ll have to wait for PS4 to get a permanent fix for the problem. And although DICE will do its best to resolve the voice chat hindrances, just remember there’s not much the dev can do.

I hope this sets your mind at ease a bit concerning these predicaments.

About Ernice Gilbert

Ernice Gilbert here. Founder and Editor-In-Chief of Gamesthirst. Thanks for stopping by, make yourself at home!
  • nick

    where the ^%$# were the engineers when the ps3 was being made!?
    the departure of father ken has really killed $ony this gen!
    they were so focused on developing new hardware and architecture they forgot to make sure vital features like this work properly!
    you dont go creating a new type of gas for a car then put it on sale, then check ok does the engine work.
    as gabe newell once said, the ps3 is a cluster%$#@!

  • Ghost250

    well microsoft were so focused on developing the vital features of their console but they forgot to see if their console was built properly. RROD, E74, Disc Tray Error’s anyone? every platform has their faults. and i’m pretty sure Gabe Newell also said it was a “Train Wreck” working on xbox live.

  • CaribbeanCLANK

    Uncharted 2 and 3 works fine. Battlefield Bad Company 2 worked fine also after a patch. There are many games out there that have no issues with there chat system.

    As for PS3 being a cluster#%*!!….I would rather have this cluster#%*!! than any of the other consoles out there. Hate on Sony all you want, but at least they try something new and different when developing new consoles.

  • nick

    what does going for more difficult hardware, instead of keeping it simple and do the small things properly have to do with something new?
    well, actually is not something new they have been doing it since the ps1!
    im surprised developers have still stuck with them the way they have to make things so difficult.
    as the saying goes, never ask a hardware company to do software and never ask a software company to do hardware.
    not that the ps3s any better, ive been through 8 times the ps3s i have my 360 and wii!
    and PSP.
    and PC!
    and phones.
    and cars!

  • Ghost250

    who goes through 8 ps3′s? the only reason you through 8 times the ps3′s is cause you have the lack of good judgement or maybe you don’t take care of your stuff. in any case even i would’ve said to hell with that after the 2nd time. i never had a problem with any consoles. i didn’t get a 360 until 2010 cause i refused to be one those idiots to buy consoles continually cause of hardware failure. no offense

  • nick

    ive been through so many because $ony are to freaking tight a$$ to pay for lead free solder and that lowered its melting temperature thus causing the CPU to come loose, and board to flex.

  • geekboy78

    if you are going to post stories like this, you really need to check your sources.

    as the ‘disgruntled customer’ who got that email, i got it from EA, not from SONY.

    small but very important difference.

    what is also the case is that voicechat can work perfectly well on the PS3 as it does in MAG, BFBC2, MW2 and plenty of other games.

    this is a matter of DICE not making the game properly. it may be that the hardware of the PS3 means you have to write your code differently, but the fact is it can be done, and is done.

    this need not be a hardware issue and to suggest it is is grossly misleading.

  • Ernice Gilbert

    @geekboy78: Anyone could come in here and claim they were the customer Sony contacted. Evidence is what is key. How do we know you’re telling the truth?

  • geekboy78

    well i know you are not. and this is not about telling the truth, it is about you saying that it was from a SONY representative when the article you link to says it was from an EA representative.

    even if i were not the real person, and i am, that would make no difference to my initial complaint.

  • geekboy78

    i have the email and would happily send it to you, but your incredibly lazy use of the facts on this story suggests you wouldn’t use it wisely.

  • geekboy78

    i sent the email to C and VG who are, with all due respect, a very well recognised organisation who chose to publish it as it was delivered.

    they do not pretend it is from SONY.

    they say it is from EA.

    the reason they say that, is because that is who it is from.

    even if you do not believe i am the person in question, you should change this article as it make you look pretty silly to be getting facts wrong from articles you are linking to.

    either silly, or deliberately mis-representing the situation.

  • Ernice Gilbert

    @geekboy78: I actually just saw the discrepancy, and will update the story immediately. It seems to be a hardware issue but that was coming from an EA representative, not Sony.

    Sorry to all.

  • geekboy78

    at least you corrected and acknowledged it quicker than DICE…. ;-)


  • Ernice Gilbert

    You’re welcome.

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