PS3 Battlefield 3 Voice Chat Problems: Here’s What’s Really Going On (Update)

UPDATE: The representative who told the disgruntled customer that he’s entitled to a refund was an EA employee, not Sony. We sincerely apologize for the mix up.

Original Story: Okay, you’re disgruntled and feel like knocking something, anything will do. You enjoy Battlefield 3′s multiplayer, and even more so when playing with friends. The problem is you can’t communicate properly because of voice chat-related issues the game suffers with, however your Xbox 360 counterparts communicate just fine. Allow me to explain the dilemma.

It’s a dilemma because as of now, there’s no fix for the problem, and although DICE has tried its best, and is still looking into the situation, voice chat problems endure, and your PS3 console is the root cause of obstruction.

It’s happening with Modern Warfare 3 on PS3.

Also, it seems as if Sony’s made mention the hardware bug to its employees, because recently one representative told an annoyed customer: “I am sorry to hear that you are experiencing those problems with your EA game.”

Adding: “If opening the ports i sent you still fails to resolve your VoIP issue we acknowledge that there is issues regarding the PSN VoIP service that would be detrimental to your gaming experience and should be enough grounds to seek a refund from the retailer you bought it from if you so wish.”

PS3 doesn’t obey Voice Over Internet Protocol (VOIP). The console’s a disobedient student.

Obviously, the problem is not DICE’s but Sony’s and what, if anything they’re doing to fix the glitch no one knows. In fact, Sony may not be able to solve the problem because, as the firm confessed a while back, it’s a RAM issue.

It was Sony Worldwide Studios president Shuhei Yoshida who finally came clean, saying: “Once a game gets RAM we never give it back. It’s not possible to retrofit something like that after the fact.”

He added: “The game has to use its own memory to do in-game voice chat. There’s always voice chat in the game. But it’s a part of a game feature. It’s not a part of an OS feature. That’s the reason in terms of the ability to have voice chat across different games.”

What Yoshida failed to mention is that the RAM problem is also affecting regular voice chat, as evident in almost every PS3 game. Even Killzone 3 suffered with the obstacle.

See, PS3 has internal voice chat issues that simply cannot be rectified. We’ll have to wait for PS4 to get a permanent fix for the problem. And although DICE will do its best to resolve the voice chat hindrances, just remember there’s not much the dev can do.

I hope this sets your mind at ease a bit concerning these predicaments.