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GameStop Pulls PC Copies Of Deus Ex: Human Revolution From Its Stores Because Of Onlive Voucher, Square-Enix Responds

by Ernice Gilbert on August 25th, 2011, under Hot, News, PC, PS3, RPG, Square-Enix, Xbox 360

Big controversy on the internet, folks. GameStop’s been opening cases of the PC version of Deus Ex: Human Revolution to remove an Onlive voucher found therein, because, and I quote: “since OnLive is a competing service, GameStop customers won’t get the code.” It does not stop there: Giant Bomb’s received word the mega-retailer is now advising employees to move regular PC editions of the game to the backroom, where they “will be recalled at a later date.”

Square-Enix’s responded.

The whole deal was for PC players to receive a code to play the game on Onlive, an online streaming service, however customers who purchased the game at GameStop found the voucher had been removed.

Reservations will continue to be fulfilled, and GameStop will accept any returns from upset fans who have a receipt. All remaining copies of Deus Ex remain will be sent back to Square Enix, and it’s unclear if they’ll be replaced with new copies without an OnLive voucher or not.

“Square Enix packed the competitor’s coupon with our DXHR product without our prior knowledge and we did pull and discard these coupons,” GameStop told GameSpy.

“We pulled the coupons because, like all retailers, we prefer not to promote our competitors and their competing offerings and services in our stores. Unfortunately, the coupon was packed without our prior knowledge,” the firm later told GameInformer.

Here’s Square-Enix’s response:

“As part of Deus Ex: Human Revolution’s boxed offering on PC, Square Enix included a third party coupon,” said the publisher. “GameStop was not made aware of this inclusion and Square Enix respects the right of GameStop to have final say over the contents of products it sells and to adjust them where they see fit in accordance with their policies. Square Enix invites gamers who want to purchase the PC version of Deus Ex: Human Revolution without additional coupons to buy the game at any one of over 4000 GameStop stores in North America or purchase a digital download copy online from”

We’ll keep you posted.


  1. Fri, 26th Aug 2011 at 5:06 am

    why does this not surprise me?
    this makes the rumours of them selling used games as new more believable to me.
    O, not to mention i bought MoH on PC the other day brand new but it was not sealed and when i went to activate my code i was told it was used.
    and EB wont give me a new one, and EA are saying tough shit its EBs problem not ours.
    these people really want to go bankrupt, thats for sure!
    oh well i can see another tribunal hearing in my future.

  2. Fri, 26th Aug 2011 at 7:39 am

    It’s all about money!

  3. Fri, 26th Aug 2011 at 11:40 am

    thats the problem they dont realize how many customers there loosing because of this!

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