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Sony Didn’t Know The Extent Of PSN Breach Until Monday

by Ernice Gilbert on April 26th, 2011, under Hot, News, PSN, Sony

Whilst gamers are reasonable perturbed at Sony for only now telling them that their personal information had been stolen by a hacker after learning of an intrusion almost a week ago, the company now says it only learned about the severity of the attack on Monday, and subsequently informed its customers with an update the following day.

That’s what SCEA spokesman Patrick Seybold told Kotaku a while ago, making clear they only learned of how deep the breach was when an outside company was brought in to do a full investigation.

“There’s a difference in timing between when we identified there was an intrusion and when we learned of consumers’ data being compromised,” Seybold told the site. “We learned there was an intrusion April 19th and subsequently shut the services down.”

“We then brought in outside experts to help us learn how the intrusion occurred and to conduct an investigation to determine the nature and scope of the incident. It was necessary to conduct several days of forensic analysis, and it took our experts until yesterday to understand the scope of the breach. We then shared that information with our consumers and announced it publicly this afternoon.”

Today around 4pm, Sony came clean, revealing the full extent of the breach, making known that all PSN members have been affected, and their information potentially stolen.

5 Comments

  1. Wed, 27th Apr 2011 at 3:54 am

    Ok, but why could they give us a simple yes or no on the matter days ago?
    There’s hundreds of posts on the ps blog asking the same thing and they conveniently ignored them.
    This is Is what I’ve been saying for years!
    prime example my pen Id I’m STILL trying to get it back after like 2 months since I first rang thhem!
    Or when I was waiting for a technician, I rang sony for my tv and they said we will call you back tomorrow.
    Tomorrow passes, the day after passes, so I ring them and say what the he’ll u were suppose to ring me back.
    His best response?
    I forgot!
    Seriously!
    If I was to say that to my boss I’d be fired so fast my head would spin!
    Apple are FANTA

  2. Wed, 27th Apr 2011 at 4:09 am

    Ok, but why could they give us a simple yes or no on the matter days ago?
    There’s hundreds of posts on the ps blog asking the same thing and they conveniently ignored them.
    This is Is what I’ve been saying for years!
    prime example my pen Id I’m STILL trying to get it back after like 2 months since I first rang thhem!
    Or when I was waiting for a technician, I rang sony for my tv and they said we will call you back tomorrow.
    Tomorrow passes, the day after passes, so I ring them and say what the he’ll u were suppose to ring me back.
    His best response?
    I forgot!
    Seriously!
    If I was to say that to my boss I’d be fired so fast my head would spin!
    Apple are FANTASTIC!
    Rang them monday, a public holiday and they were open, and tried to resolve my issue.
    Whenever I ring Sony for support I have to ring them they never ring ti update me.
    Apple on the other hand rang me twice yesterday and twice today to update me on what’s happening.
    Now that’s customer support!
    Sony seriously need to learn some customer support, and actually at least act like they care about you.
    Apple are always si polite always calling you sir, always greeting you, always saying have a ni e day.
    Not even Jesus Would have better manners!
    Sony on the other hand are always so rude, constantly interrupting you, not doing what they promised to, constantly having to chase them up.
    Sony need to spend a few days at apple customer support, every employee will have their jaws on the floor that’s how good the service is!

    It just disgusts me how such a large company can treat their customers like this!
    There always sweeping things under the rug, breaking your consoles and charging you to fix them even though there the ones who broke it!

    Just heard it on the news, apparently 11 million user accounts were broken unto, and 11 million banks accounts at risk!
    How can the worlds largest electronic company have such piss poor security?
    Pathetic!

  3. Wed, 27th Apr 2011 at 9:22 am

    Tough times for Sony.

  4. Wed, 27th Apr 2011 at 9:44 am

    Oops sorry for the double post I’m typing this from my iPad since my laptops in for repairs.

    Back on topic Sony has no one but themselves to blame!
    They will encrypt your HDD but they won’t encrypt your account info.
    Which ones more important?
    Account details or game files?
    Sony are more concerned of people using someone else’s save files then they are people’s CC information!

  5. Wed, 27th Apr 2011 at 11:03 am

    Yeah. That’s some terrible stuff. Really bad PR on Sony. Really, really bad.

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